Shipping Policy

Last Updated: September 2026

At Uzma’s Artistic Resin, every piece is carefully handcrafted and packed with attention to detail. We aim to make sure your order reaches you safely and in excellent condition.

1. Shipping Within India

We currently offer free shipping across India on eligible orders.

Orders are shipped from our studio in Khambhat, Gujarat and are delivered through trusted courier partners.

Estimated Delivery Time

• Ready-to-ship products: 3–7 business days after order confirmation.

• Made-to-order / personalised products: 7–15 business days, depending on the complexity of the artwork.

• Custom or bulk orders: Delivery timelines will be communicated separately at the time of order confirmation.

Please note that these are estimated timelines and may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

2. Order Processing

Once your order is successfully placed, we begin processing it as soon as possible.

For personalised and made-to-order pieces, production begins after we receive all the required customisation details from you.

If additional information, photographs, names, dates, or design approvals are required, the processing time may begin only after we receive the necessary details.

3. Order Tracking

Once your order has been dispatched, you will receive shipping and tracking details through the contact information provided at checkout.

You can use the tracking information to monitor the status of your shipment.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

4. Delayed Deliveries

While we work with reliable delivery partners, occasional delays may occur due to:

• Weather conditions

• Public holidays

• Courier network disruptions

• Incorrect or incomplete address details

• Remote or non-serviceable locations

• Unforeseen logistical circumstances

If your order is delayed beyond the estimated delivery window, please contact us and we will assist you in checking the shipment status.

5. Incorrect Shipping Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address. Any additional shipping charges arising from an incorrect address may be payable by the customer.

6. Damaged or Tampered Packages

Our products are carefully packed before dispatch. However, if your package arrives visibly damaged, opened, or tampered with, please:

1. Take photographs of the package before opening it.

2. Record an unboxing video while opening the package.

3. Keep the original packaging and shipping label.

4. Contact us as soon as possible with your order details and supporting photographs/video.

This information may be required to help us investigate the issue with the courier partner and determine the appropriate resolution.

7. Missing or Lost Shipments

If your tracking information shows that your order has been delivered but you have not received it, please contact us promptly.

We will coordinate with the courier partner to investigate the shipment.

Delivery issues must be reported within a reasonable period after the tracking status indicates delivery.

8. International Shipping

International shipping may be available for selected products and destinations.

For international orders, shipping charges, delivery timelines, customs duties, import taxes, and other applicable charges may vary depending on the destination country.

Unless specifically stated otherwise, customs duties, import taxes, and other charges imposed by the destination country are the responsibility of the customer.

Please contact us before placing an international order if you would like to confirm shipping availability to your country.

9. Custom & Personalised Orders

Many of our resin artworks and gifting products are individually handcrafted and may be made specifically for you.

Because of the additional preparation and production involved, customised orders may require additional processing time.

Once production has started, changes to the design or shipping details may not always be possible.

Please carefully review all names, dates, photographs, text, and other personalisation details before confirming your order.

10. Contact Us

If you have any questions regarding your order or shipment, please contact us through the contact details provided on our website.

We are happy to assist you with your order and shipping queries.

Uzma’s Artistic Resin
Handcrafted with care in Khambhat, Gujarat, India.

Free Shipping Within India · Custom Orders Welcome